PRIVACY POLICY

Phoenix Luxe Events Privacy Policy

Last Updated: 16 June 2026

1. Introduction

Phoenix Luxe Events is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, book our services, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

2. Data Controller

Phoenix Luxe Events is the Data Controller responsible for your personal data.

Contact Details

Phoenix Luxe Events
Email: kellie@phoenixluxeevents.com
Website: www.phoenixluxeevents.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Information You Provide

• Full name

• Email address

• Telephone number

• Event date

• Event venue details

• Event requirements and preferences

• Messages submitted through contact forms

• Information provided during consultations

• Information provided during booking

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Website usage data

• Pages viewed

• Time spent on pages

• Referral source

Event Photography and Media

Where applicable, photographs, videos or social media content may be captured during events. We will seek appropriate permission before using identifiable images for marketing purposes.

4. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations

• Manage bookings

• Deliver contracted services

• Communicate regarding your event

• Process payments

• Improve our website and services

• Comply with legal obligations

• Resolve complaints and disputes

• Maintain business records

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Processing necessary to provide quotations, manage bookings, and deliver our services.

Legitimate Interests

Processing necessary for business administration, customer service, website security, fraud prevention, and service improvement.

Consent

Where required, we will obtain your consent before sending marketing communications or placing non-essential cookies.

Legal Obligation

Where we are required to retain records for tax, accounting, legal or regulatory purposes.

6. Marketing Communications

We may send marketing communications only where:

• You have specifically consented; or

• We are permitted to do so under applicable laws.

You can withdraw consent or unsubscribe at any time.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers, including:

• Website hosting providers (such as Wix)

• Email service providers

• Payment processors

• IT and technical support providers

• Professional advisers

• Government authorities where legally required

All third parties are required to protect your personal information and process it lawfully.

8. International Transfers

Some of our service providers may store or process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations

• International Data Transfer Agreements (IDTAs)

• Standard Contractual Clauses where appropriate

9. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

• Enquiries: up to 24 months

• Customer booking records: up to 7 years

• Financial records: up to 7 years

• Marketing records: until consent is withdrawn

Retention periods may be extended where required by law or for legitimate legal purposes.

10. Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access

• Accidental loss

• Misuse

• Disclosure

• Alteration

However, no method of transmission over the internet can be guaranteed completely secure.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, please contact us.

12. Complaints

If you are unhappy with how we process your information, please contact us first so we can try to resolve the issue.

You also have the right to complain to:

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy periodically.

Any updates will be published on this page with a revised "Last Updated" date.